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Bill Payment Fees & Policies

New Changes Effective August 1, 2012

Late Fee: $10

To cover costs incurred in PUD bill collection efforts, payments received 15 days or more after the due date will be subject to a $10 late fee, effective August 1, 2012.

Disconnection Fee: $40

To cover costs incurred while disconnecting a PUD account for non-payment, a $40 disconnection fee will be charged, effective August 1, 2012.

Reconnection Fees: $40 / $80

Fees to reconnect power start at $40 for next-day service and $80 for same-day reconnection.

Payments at a Customer’s Service Address

PUD employees will no longer collect payments at customers’ homes prior to disconnection of service. The change protects the safety of PUD field workers, reduces bill collection expenses and tightens financial policies for auditing purposes. The new policy also is consistent with electric utility best practices.

PUD Electric Service Fees

As of August 1, 2012:

ACCOUNT SERVICE CHARGE $15.00
COLLECTION FIELD CALL $20.00
SERVICE FEE - CREDIT DISCONNECTION $40.00
SCHEDULED NEXT DAY SERVICE FEE – CREDIT RECONNECTION
8:00 a.m. – 5:30 p.m., Monday – Friday, 8:00 a.m.– 2:00 p.m. Saturdays, excluding holidays		 $40.00
EMERGENCY SAME-DAY SERVICE FEE – CREDIT RECONNECTION

8:00 a.m. – 5:30 p.m., Monday – Friday, 8:00 a.m.– 2:00 p.m. Saturdays, excluding holidays

Monday – Friday after 5:30 p.m. & Saturday after 2:00 p.m. (life/medical conditions only)

Holiday/Sundays (life/medical conditions only)


$80.00


$150.00


$150.00
EMERGENCY SAME-DAY SERVICE FEE – NEW CUSTOMER RECONNECTION (vacant)

8:00 a.m. – 5:30 p.m., Monday – Friday, 8:00 a.m.– 2:00 p.m. Saturdays, excluding holidays

Holiday/Sundays (Life/medical conditions only)


$80.00


$150.00
SELF RECONNECTION (Investigation and reseal) $200.00
TAMPER INVESTIGATION (Investigation and reseal) Actual Cost
RETURNED CHECKS $20.00
ELECTRIC METER TEST $50.00
AREA LIGHT REPAIRS / CUSTOMER EQUIPMENT FAILURE
After 6:30 p.m., weekends and holidays		 $215.00
CREW / SERVICEMAN STANDBY (Customer Request) Actual Cost
DAMAGE FROM ADDITION OF NEW EQUIPMENT Actual Cost
DAMAGE TO PUD PROPERTY Actual Cost
NON-ROUTINE DISCONNECTION/RECONNECTION

Costs for initiating a service drop and reconnect, not tree-trimming, requiring an Outside Service Lineman:

- Service Drop (during normal business hours)/Reconnect (during normal business hours)

- Service Drop (during normal business hours)/Reconnect (on OT)

- Service Drop (on OT)/Reconnect (on OT)

- Service Line Reconnect (on OT)




$214.00


$361.00



$508.00

$264.00
HAT ISLAND SERVICE CALL / CUSTOMER PROBLEM Actual Cost
METER RESEALING No charge
RECORDS RESEARCH Actual Cost
DELIVERY POINT RELOCATION Actual Cost
HEARING “NO SHOW” $70.00
RADIO READ Off-Site Meter Installation (OMR) $150.00
ACCESS CHARGE $250.00
MINIMUM SECURITY DEPOSIT
(residential customers):

- Multi-Family, Electric Heat
- Multi-Family, Other Heat
- Single Family, Electric Heat
- Single Family, Other Heat


$160.00
$105.00
$260.00
$160.00
LATE PAYMENT $10.00