Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Our Response to COVID-19

Important Updates

Community Support Plan

In response to the COVID-19 outbreak, Snohomish County PUD has developed a COVID Community Support Plan to help customers struggling to pay their electric and water bills. The plan makes funds available for both residential and small business customers affected by the COVID outbreak.

“We know these are challenging times for some of our customers and we want to ensure that we are helping support those that need help,” said John Haarlow, Snohomish PUD CEO/GM. “We are all in this together and as a provider of a critical service we play an important role, one which we take seriously.”

The PUD’s plan not only allows for residential customers who have suffered sudden job loss to get immediate help, but also small business owners who have experienced rapid loss of business as well.

“This is an evolving situation, and we see this as a needs-based plan that can quickly serve our customers who have had their lives turned upside down,” said Pam Baley, PUD Assistant General Manager of Customer & Energy Services. “For customers in need now, we want to help with their utility bill so they can take care of what really matters.”

The PUD’s Community Support Plan allows for:

  • Bill credit for residential customers who have experienced an income loss due to the COVID outbreak.
  • Bill credit for small business customers who have had their operations limited or closed due to the COVID outbreak.

The PUD’s Customer Support Plan will be regularly evaluated by PUD leadership in order to best serve its customers.

For our Community Support Plan, please call PUD Customer Service at 425-783-1000 (Monday-Friday, 8 a.m. to 5:30 p.m.)

Reminder

Even though our offices are closed to public access, our helpful customer service representatives are still available by phone at 425-783-1000, Monday through Friday, 8 a.m. to 5:30 p.m. (toll-free outside the Everett local calling area at 1-877-783-1000). Customers can also contact us via email at customerservice@snopud.com. Due to potential high volumes, please allow us 2 to 4 days to respond to your email.

Our Outage Map is always a good resource for outage information or to report an outage. It is available 24/7.


COVID-19 Response FAQs

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Why did the PUD close its offices?

Our employees’ health, safety and well-being, along with their families and our customers, is our top priority. Along with many concerned and responsive business partners, the PUD made the decision to close its offices to help stop the spread of COVID-19 and keep employees and customers safe from the virus. Front-line PUD employees regularly interact with customers at our Headquarters and Community Offices in Stanwood, Arlington, Lynnwood, Monroe and Snohomish.

When will the PUD’s offices be open again?

That is still to be determined. The PUD has initiated its Pandemic Response Plan and has stood up its Emergency Operations Center and Incident Management Team at its Headquarters in Everett. That team, together with PUD leadership and in coordination with other county organizations, will be staying updated on the COVID-19 situation and will be making those decisions when they are necessary.

I usually pay in cash. What can I do?

The PUD has ways for customers to pay online at www.snopud.com/mysnopud, by phone at 425-783-1000 and by mail. We encourage customers who normally pay by cash to obtain a Money Order and place it and a slip with their account number and/or name and address in any of the PUD’s night drop-box locations (PUD Headquarters in downtown Everett and all PUD Community Offices in Stanwood, Arlington, Monroe, Snohomish and Lynnwood; view office locations online). If other options are needed, customers can contact a PUD Customer Service Representative for additional information.

I’m a developer. How do I pay the PUD if the offices are closed?

Throughout this challenging situation, we want to ensure that we don’t hinder any work done by businesses in the community. If you have a question for our Customer Engineering group, you can still reach them at 425-783-8272. If you need to make a payment to the PUD, you can drop payments off in the nearest PUD drop-box location at PUD Headquarters in downtown Everett and Community Offices in Stanwood, Arlington, Monroe, Snohomish and Lynnwood. Make sure to identify the PUD engineer you are working with, work order number and a return phone number with the payment.


"Stay-at-Home" Resources

Aviso Importante

En apoyo de la salud pública, nuestras oficinas están cerradas. Para asistencia: 425-783-1000

Opciones de pago:

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