Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Credit Policy

The PUD considers all customers equally, regardless of energy use. Bills are due when rendered. If a customer is unable to make payment of an account in the allotted time, our Customer Service Department should be notified immediately.

The PUD reserves the right to require a guarantee deposit on any residential or commercial account. New customers may be assessed a security deposit. To avoid a security deposit, a customer may supply a letter of credit that indicates satisfactory credit with history for at least one year in the past 24 months from a utility that supplies heating. Existing customers with a poor payment history will also be assessed a security deposit. Other situations may require a security deposit; please contact a PUD customer service representative for details.

All deposit accounts are reviewed on the anniversary date and deposits returned to accounts with good payment records.

Important Information

Letter of Credit Fax #:

(for proof of satisfactory credit history)

Customer Service:

(M-F, 8am to 5:30pm, except for holidays)


Western Washington & outside Everett

Business Customers:

(M-F, 8am to 5pm, except for holidays)