Snohomish County Public Utility District No. 1

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Customer Service (M-F 8a-5:30p): 425-783-1000

Latest Buzz

Visit SnoPUD for all the latest information about what’s going on at the utility, and see what we’ve been up to.

Here you will find press releases, special reports, our customer newsletter ("The Wire"), our customer magazine ("Current") and our Outage Center.

Press Releases

(Current News)

  • PUD Harvests Fruit to Help Local Families

    Over a dozen volunteers gathered last week to harvest fruit from Snohomish County PUD’s Woods Creek Sustainability Center to donate to local foodbanks.
    Volunteer harvesters, comprised of PUD employees and their families and members of a local 4-H Club, collected over 120 pounds of apples, Asian pears, and Italian plums to donate to the Mukilteo Food Bank and the Sky Valley Food Bank this summer.
    The fruit was harvested from the Woods Creek Food Forest located on the site of the Woods Creek Hydro Project. This is the first year that volunteers harvested and donated food from the property. The endeavor is part of an overall effort to take the property, which has a primary purpose of generating electricity through a run-of-the-river hydro project, and enhance its ecological function and educational benefits.
    “By supporting a food forest on the Woods Creek property, the PUD is able to provide a combination of community benefits including enhancing ecosystem functions, providing learning opportunities for school field trips, and volunteerism, all while providing a long-term food source for community members,” said Dawn Presler, Senior Environmental Coordinator in the PUD’s Natural Resources department. “Visitors can also see how the Woods Creek Hydro Project functions to produce clean and affordable energy for ratepayers while learning about how the PUD protects aquatic resources and surrounding wildlife.” 
    The fruit harvest is completed for this year, but PUD employees are looking to see if there is an opportunity to harvest the nuts that fall from trees this October and November. Next year, the PUD will continue to expand on the food forest concept and hopefully have an even more bountiful harvest to donate to local foodbanks.
    “This was the first year for the food forest concept,” said Presler. “Volunteers planted 18 new fruit trees and 20 berry bushes last spring. Next year the plan is to plant another 10 fruit and nut trees, lots of herbaceous perennial fruit-bearing plants, ground cover, vines, and companion plantings to ward off pests. Most of the new plantings will take years to be ready to produce fruit, but while they grow, we will continue to harvest the established trees.”
    For more information on the Woods Creek Hydro Project, click here.
  • PUD Has Options for Customers Behind on Electric, Water Bills

    Governor’s emergency shut-off moratorium ends Sept. 30

    With Gov. Jay Inslee’s utility shut-off moratorium ending Sept. 30, Snohomish County PUD customers who are behind on their bills are encouraged to reach out for assistance to help get back on track and save future time and stress.

    “Due to the pandemic, we know there are many customers with varying circumstances who might need assistance,” said John Haarlow, PUD CEO/General Manager. “We want every customer who feels they might need help to pay their bill or manage a balance to reach out to us. Assistance is only a phone call away."

    PUD Customer Service Representatives have numerous options to help customers stay current on their electric and water bills. Customers can take advantage of extended payment arrangements, generous payment plans to help customers stretch balances, and reduced bills for income-qualified customers.

    PUD customers are encouraged to call Customer Service at 425-783-1000 (Monday through Friday, 8 a.m. to 5:30 p.m.) for assistance.

    After the utility shut-off moratorium expires, the PUD does not plan to immediately return to the prior disconnection process. Instead, the PUD desires to continue to reach out proactively to customers and help those who are experiencing financial hardship return to manageable balances. The PUD is also partnering with local agencies to connect customers with available federal grant money to ensure as many customers as possible can be reached.

    “This assistance is not one-size-fits-all,” said Pam Baley, PUD Assistant General Manager of Customer and Energy Services. “If a customer is struggling with a balance, it’s important to contact us so we can find the best solution for their individual situation. Our goal is to meet customers where their needs are, whether that means help with payment arrangements, financial assistance or energy-saving products.”

    Customers can access their account information through the MySnoPUD customer portal. MySnoPUD gives customers 24/7 secure access to their account, including account balance, payments and billing history. A recent upgrade allows PUD customers to access and initiate payment arrangements on MySnoPUD.

  • Warning: Beware of Scammers Targeting SnoPUD Customers

    As reports of scam attempts increase, the PUD offers tips on what to do if targeted

    Snohomish County PUD has received multiple reports of scammers targeting customers in recent days. The PUD is warning customers about this increase as scammers attempt to take advantage during this uncertain time.

    These potential scams may be committed over the phone, through mailers, via text messages or by people visiting homes or business. Common techniques include claiming bills are delinquent, that special funding is available or that personal information on a customer’s account is incorrect or out of date. Scammers will often ask for immediate payment and sensitive personal or financial account information, often threatening immediate disconnection.

    Always double check! If customers receive a call from the PUD that raises doubt, they are advised to call the PUD at 425-783-1000 to verify the call.

    Scammers will often spoof PUD phone numbers or use PUD logos to make their scams seem more legitimate. Here are tips on how customers can know that a call or visit from a PUD employee is official:

    • Scammers often threaten immediate disconnections. Currently due to the pandemic, the PUD has paused disconnections for non-payments and late fees.
    • The PUD will never call a customer and threaten to disconnect their power in 30 minutes if the customer doesn’t send immediate payment.
    • The PUD does not collect payments at customers’ homes or businesses.
    • The PUD never asks customers for credit card numbers for payment.
    • The PUD never asks to be paid via gift card or “green dot”/reload cards.
    • PUD employees visiting a customer’s home or business will always have a PUD identification badge with a photo, first name and a PUD logo. To verify, customers should ask to see it.
    • Scammers often target senior citizens or those not fluent in English. The PUD encourages anyone who receives a call from the PUD to verify the call before taking any action. Call 425-783-1000 to verify any PUD call. 

    Customers can also thwart scammers by visiting MySnoPUD, the new and improved online PUD account management tool, and signing up. MySnoPUD gives customers 24/7 secure access to their billing, energy and water usage data and more. They can verify if their account is overdue or a payment has not been applied. They can also schedule and manage automatic payments and review their billing history. To learn more, click here.

    During this time of need, scammers are actively misleading customers with promises of money to help pay electric and water bills. The PUD has a robust Income-Qualified Assistance Program that provides relief to customers in need. Recent changes to the program have expanded eligibility and increased discount amounts for most customers in the program.

    Customers looking for help in paying their electric and water bills can call the PUD’s Customer Service at 425-783-1000. For more information on the PUD’s Income-Qualified Assistance Program, customers can click here.

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